1. Refund Eligibility:

1.1 Service Disputes:

• Refunds may be issued in cases where there are disputes or dissatisfaction with the services provided. Please contact our customer support team to discuss the nature of the dispute.

1.2 Unsuccessful Service:

• In the rare event that our services do not meet the agreed-upon standards or are unsuccessful, a refund may be considered. This includes instances where the issue is not resolved, and no applicable service is provided.

2. Non-Refundable Services:

2.1 Completed Services:

• Once a service has been completed successfully, it is generally non-refundable. This includes but is not limited to, lock installations, key replacements, and other completed locksmith services.

2.2 Diagnostic Services:

• Diagnostic or assessment fees are non-refundable. This fee covers the time and expertise required to assess your situation and provide recommendations.

2.3 Emergency Service Calls:

• Emergency service calls that result in a technician being dispatched to your location are generally non-refundable. This fee covers the cost of dispatching a technician and their time.

3. Refund Request Process:

3.1 Contact Customer Support:

• To request a refund, please contact our customer support team at Lock and key services. Provide detailed information about the reason for your refund request.

3.2 Evaluation:

• Refund requests will be evaluated based on the circumstances surrounding the request and adherence to our refund policy.

3.3 Notification:

• You will be notified of the decision regarding your refund request within a reasonable timeframe.

4. Exceptions:

4.1 Fraudulent Activity:

• Refunds will not be issued for services obtained through fraudulent activity or misrepresentation.

4.2 Cancellation Policy:

• Please refer to our Cancellation Policy for information on cancellations and related fees.

5. Changes to this Refund Policy:

5.1 Modification:

• We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

5.2 Notification:

• Customers will be notified of any significant changes to the refund policy.

6. Contact Us:

For any questions or concerns regarding our Refund Policy, please contact us at customer support

Thank you for choosing Lock And Key Services